NUSTAR Resort Cebu presents itself as the Philippines' premier integrated resort, combining a large casino with hotels, dining and shopping on Kawit Island. Joining is simple, but it is not done online. Registration takes place in person at the NUSTAR Rewards counter. Signing up enrols guests in NUSTAR Rewards, a free loyalty program that lets members earn points on gaming, dining, hotel stays and shopping. The basic requirement is clear: guests must be 21 years old or above to register.
How Does the NUSTAR Casino Registration Process Work?
NUSTAR casino registration is a short, in-person process completed at the resort itself. There is no website form, no email sign-up and no remote verification. Every new member registers face to face with staff at the NUSTAR Rewards counter.
The counter is located inside the casino complex at Kawit Island, South Road Properties, Cebu City, 6000 Cebu, Philippines. Guests arriving at the resort can ask any staff member for directions to it.
The process follows four main stages:
- Visit the NUSTAR Rewards counter inside the casino complex.
- Present a valid government-issued photo ID.
- Fill out the membership form.
- Receive the NUSTAR Rewards card.
Staff check the ID to confirm the guest meets the age requirement of 21 years and above. Politically Exposed Persons (PEPs) are not allowed to register, so this is also part of the eligibility check.
The counter visit is the only registration method. Readers exploring the NUSTAR casino app should note that joining the program still happens at the counter, not on a phone or computer. Once the card is issued, it is used on the property to collect and track points.
The whole process is designed to be completed in a single visit. Guests who arrive prepared with the right ID and proper attire can usually go straight from the counter to the casino floor.
Step-by-Step Guide to Registering at the NUSTAR Rewards Counter
- Go to NUSTAR Resort Cebu at Kawit Island, South Road Properties, Cebu City.
- Locate the NUSTAR Rewards counter inside the casino area.
- Present a government-issued photo ID proving you are at least 21 years old.
- Fill out the membership form with accurate personal details.
- Read and agree to the terms and conditions.
- Receive the physical NUSTAR Rewards card instantly.
Politically Exposed Persons (PEPs) are not eligible for membership. Guests who fall into this category will not be able to complete registration. Details entered on the form should match the ID exactly to avoid delays.
What to Bring for NUSTAR Casino Registration
There is no need to bring cash for the registration itself. Membership is free. The NUSTAR casino is open 24 hours daily, so guests can register at any time that suits their visit, whether early in the morning or late at night.
Registration Conditions and Eligibility
- Applicants must be 21 years of age or older.
- Applicants must not be Politically Exposed Persons (PEPs).
- All information provided must be true and accurate.
- Applicants must agree to the NUSTAR Rewards terms.
- Only one account per person is allowed.
The casino reserves the right to refuse membership. There is no online account or demo account option.
NUSTAR Rewards: Your Registration Welcome Benefit
Upon registration, guests automatically become NUSTAR Rewards members at the STAR tier. Members earn and use points when they play, dine, stay and shop at the resort. This is an ongoing loyalty program, not a one-time bonus.
The program has five tiers. Moving up requires earning Status Points:
| Tier | Status Points Required |
|---|---|
| STAR | Entry tier on registration |
| SKY | 500 |
| SUN | 3,000 |
| ZODIAC | 10,000 |
| UNIVERSE | 50,000 |
Perks include room and dining discounts and priority access to events.
Getting Help with Your NUSTAR Registration
Guests with questions or issues during registration can contact NUSTAR support by phone at (032) 888 8282, or by email using the address listed on nustar.ph. Staff at the NUSTAR Rewards counter can also assist in person. There is no live chat and no online registration support.
How to Log Out or Manage Your NUSTAR Rewards Account
There is no online account, so logging out does not apply. To check a points balance, visit the NUSTAR Rewards counter or a kiosk on the property. For account updates or to replace a lost card, visit the counter with a valid ID.
How to Cancel Your NUSTAR Rewards Membership
To cancel, contact NUSTAR support by phone at (032) 888 8282, by email through the address listed on nustar.ph, or visit the Rewards counter in person. Members may be asked for their membership number and the reason for cancellation. Cancellation may not be reversible, and any unused points may be forfeited.
Detailed Terms of NUSTAR Casino Registration
- Membership is free and non-transferable.
- Only one account per person is allowed.
- All information provided must be truthful.
- NUSTAR may revoke membership for rule violations.
- Members must be 21 years old or above and must not be PEPs.
- Points have no cash value and are subject to program rules.
The full terms are available at the NUSTAR Rewards counter.
